Refund Policy

At Blue Fabric, customer satisfaction is important to us. We aim to provide quality products and reliable service. This Refund Policy explains the conditions for returns, exchanges, cancellations, and refunds.

By placing an order through our website, you agree to the terms outlined below.

Eligibility for Returns

Customers may request a return or exchange if:

• The item received is damaged or defective
• The wrong product was delivered
• The item does not match the order description
• The return request is submitted within the eligible return period

Returned products must generally be:

• Unused and unworn
• In original packaging
• In resellable condition
• Accompanied by proof of purchase or order confirmation

Non-Refundable Items

Certain products may not qualify for refunds or exchanges, including:

• Customized or personalized items
• Clearance or final sale products
• Used or damaged items caused by customer misuse
• Products returned without original packaging

Return Request Process

To request a return or refund, customers should contact our support team with:

• Order number
• Product details
• Reason for return
• Photos if applicable

Once the request is reviewed, further instructions regarding the return process will be provided.

Refund Approval

After the returned item is received and inspected, we will notify the customer regarding refund approval or rejection.

Approved refunds will typically be processed through the original payment method within a reasonable timeframe, depending on payment providers and banking institutions.

Shipping Costs

Shipping fees are generally non-refundable unless the return is due to:

• Incorrect items shipped
• Defective products
• Damage during delivery

Customers may be responsible for return shipping costs unless otherwise stated.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us immediately with supporting photos and order details so we can resolve the issue promptly.

Order Cancellations

Orders may only be canceled before processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

Exchanges

Exchanges may be offered depending on stock availability and product eligibility.

Policy Updates

We reserve the right to modify or update this Refund Policy at any time without prior notice.

Contact Information

For refund requests, return inquiries, or additional support, please contact:

Email: makaveliinnis@proton.me